Privacy Policy

Last updated: 18 November 2025

1. Who we are

This website is operated by OneLeaf Solutions Pty Ltd (we, us, our), an Australian company providing ERP implementation, integration and training services.

For any questions about this policy or how we handle personal information, you can contact us at: contact@oneleafsolutions.com.au.

2. Scope of this policy

This policy explains how we collect, use and protect personal information in connection with this website (Site). It currently applies to:

• information you choose to send us (for example, by email)
• basic technical information generated when you browse the Site

In the future, we may add features such as contact forms, newsletter sign-ups, analytics tools or chatbots. If we do, we will update this policy to describe any additional collection or use of personal information.

3. Information we may collect

3.1 Information you provide to us

We may collect information that you choose to provide, such as:

• your name and contact details (for example, email address or phone number)
• the organisation you work for and your role or job title
• information about your business systems, requirements or projects
• any other information you include in email or other communications with us

3.2 Information we may collect automatically

When you visit the Site, our hosting environment and any analytics or security tools we use may automatically collect technical information, such as:

• your IP address and approximate location
• browser type, device type and operating system
• pages viewed, time spent and how you reached the Site
• timestamps and basic error or performance logs

This information is generally used in aggregate form to help us understand traffic patterns, improve the Site and maintain security.

3.3 Cookies and similar technologies

The Site may use cookies or similar technologies to:

• remember basic preferences (for example, language or layout)
• support security and performance
• help us understand how visitors use the Site

You can usually control cookies through your browser settings. If you disable cookies, some parts of the Site may not function as intended.

4. How we use personal information

We may use personal information for the following purposes:

• to respond to enquiries and communicate with you
• to provide proposals, statements of work or services you request
• to operate, maintain and improve the Site and our services
• to manage our business operations, including billing and administration
• to comply with legal, regulatory or insurance obligations
• to send you information about our services, where you would reasonably expect this or have consented

If you no longer wish to receive marketing communications from us, you can ask us to stop by contacting contact@oneleafsolutions.com.au.

5. When we may share information

We do not sell customer or mailing lists. We may share personal information with:

• service providers who help us operate our business and the Site (for example, hosting, email, analytics, backup and security providers)
• professional advisers such as lawyers, accountants and insurers
• other parties if required or authorised by law, regulation, court order or government authority
• a purchaser or potential purchaser of our business, subject to appropriate confidentiality protections

These parties are only given access to the information they reasonably need for their role and are expected to handle it appropriately.

6. International transfers

Some of our service providers or their servers may be located outside Australia. This means personal information may be transferred to, or stored in, other countries with different privacy laws.

Where reasonable, we take steps to work with providers who handle personal information in a way that is consistent with this policy.

7. How we protect information

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Measures may include access controls, encryption in transit and at rest (where supported by our providers), and secure configuration of our systems.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, and you use the Site at your own risk.

8. How long we keep information

We keep personal information only for as long as it is reasonably required for the purposes described in this policy, or as required by law, regulation or professional standards. When information is no longer needed, we will take reasonable steps to destroy or de-identify it.

9. Access, correction and privacy questions

If you would like to:

• access personal information we hold about you
• ask us to correct information that is inaccurate, out of date or incomplete
• ask a question or raise a concern about how we handle personal information

please contact us at contact@oneleafsolutions.com.au.

We may need to verify your identity before providing access or making corrections. In some situations, we may be unable to provide access to all of the information we hold (for example, where giving access would unreasonably impact the privacy of others, or where we are legally restricted from doing so). If this happens, we will explain why, where we can.

10. Changes to this policy

We may update this Privacy Policy from time to time, for example when we add new website features or to reflect changes in law or our business practices. The “Last updated” date at the top of this page shows when it was most recently revised.

By continuing to use the Site after any changes take effect, you are taken to have accepted the updated policy.